{"id":15,"date":"2025-12-29T05:02:38","date_gmt":"2025-12-29T02:02:38","guid":{"rendered":"https:\/\/hajjmarteg.net\/?page_id=15"},"modified":"2025-12-30T11:29:28","modified_gmt":"2025-12-30T08:29:28","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/hajjmarteg.net\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"

5-Day Replacement and Return Policy<\/strong><\/h1>\n

We always strive for your satisfaction and aim to provide the best shopping experience. Therefore, we offer the following replacement and return policy:<\/span><\/h2>\n

Conditions for Replacement and Return:<\/strong><\/h2>\n
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    Replacement or return requests must be made within five (5) days from the date of receiving the product.<\/span><\/h2>\n<\/li>\n
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    The product must be in perfect condition, unused, and in its original packaging.<\/span><\/h2>\n<\/li>\n
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    The original invoice or proof of purchase must be provided.<\/span><\/h2>\n<\/li>\n<\/ul>\n

    Refund Process:<\/strong><\/h2>\n
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      Upon receiving the product and verifying its good condition and compliance with the mentioned conditions, the full amount will be refunded within 3-5 business days.<\/span><\/h2>\n<\/li>\n
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      The refund will be issued using the same payment method used for the original purchase.<\/span><\/h2>\n<\/li>\n<\/ul>\n

      Important Exceptions:<\/strong><\/h2>\n
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        Handmade products cannot be replaced or returned due to their unique and customized nature.<\/span><\/h2>\n<\/li>\n
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        Products damaged due to misuse or negligence are not eligible for replacement or return.<\/span><\/h2>\n<\/li>\n
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        Personal products (such as underwear) for health reasons cannot be replaced or returned.<\/span><\/h2>\n<\/li>\n<\/ul>\n

        .\u00a0 skin care and personal hygiene products cannot be replaced or returned once they are opened.<\/span><\/h2>\n

        For Replacement or Return Requests:<\/strong><\/h2>\n

        Please contact customer service via email: info@hajjmarteg.com<\/strong> , phone: 01553822200<\/strong> or<\/span> fill out the request form in the “Contact Us” section of our website.<\/span>\u00a0\u00a0<\/span><\/h2>\n

        Shipping and Delivery Policy<\/strong><\/h1>\n

        We are committed to delivering your orders as quickly as possible while ensuring they arrive in the best condition.<\/span><\/h2>\n

        Shipping Timeframe:<\/strong><\/h2>\n
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          Orders are processed and shipped within five business days (5 business days) from the order confirmation date.<\/span><\/h2>\n<\/li>\n
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          Business days are from Sunday to Thursday, excluding official holidays and weekends.<\/span><\/h2>\n<\/li>\n
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          You will be notified with a tracking number once your order is shipped.<\/span><\/h2>\n<\/li>\n<\/ul>\n

          Important Delivery Instructions:<\/strong><\/h2>\n
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            It is strictly prohibited to open the shipment or package upon the arrival of the delivery representative and before official receipt.<\/span><\/h2>\n<\/li>\n
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            Please verify the external condition of the package before signing for receipt.<\/span><\/h2>\n<\/li>\n
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            If there is visible damage to the package, please refuse delivery or note the damage on the delivery receipt before signing.<\/span><\/h2>\n<\/li>\n
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            The package should be opened only after signing for receipt. If an internal defect is found, please contact customer service within 24 hours with supporting photos.<\/span><\/h2>\n<\/li>\n<\/ul>\n

            <\/h2>\n","protected":false},"excerpt":{"rendered":"

            5-Day Replacement and Return Policy We always strive for your satisfaction and aim to provide the best shopping experience. Therefore,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":6,"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":31587,"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/31587"}],"wp:attachment":[{"href":"https:\/\/hajjmarteg.net\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}